Payment Methods & Security
Everything you need to know about paying, getting paid and staying safe on ShopAttic.
How you can pay
Visa, Mastercard and American Express.
Apple Pay and Google Pay, on supported devices and browsers.
Payments are taken at checkout by Stripe, our payment partner. You can also save a card for faster checkout from Payment methods in your account.
Buyer Protection fee
Every purchase made with the Buy now button includes Buyer Protection. A small fee is added at checkout, based on the item price:
| Item price | Buyer Protection fee |
|---|---|
| Up to £50 | £1.50 |
| £50.01 to £100 | £2.50 |
| Over £100 | £3.75 |
Buyer Protection means you can open a dispute if your item doesn't arrive or is significantly not as described. See the buying policy for details.
Payment security
Stripe is PCI DSS compliant. Card details are never stored on ShopAttic's servers or shared with sellers.
Payment data is sent over an encrypted connection, and every payment is screened for fraud.
How sellers get paid
- Set up payouts with Stripe before your first listing goes live.
- When an item sells, the buyer's payment is held securely while you post the item.
- The money is released once the buyer confirms the item arrived as described, or automatically a few days after delivery if there are no problems.
- Stripe then pays it into your bank account.
Refunds
If a refund is agreed by the seller, or a dispute is decided in your favour, the money goes back to your original payment method. Card refunds usually take 5 to 10 business days to appear, depending on your bank.
If an order is cancelled before it's sent, you get everything back. Once it has been sent, refunds cover the item price: the Buyer Protection fee and postage aren't refunded, because the protection and delivery have already been provided.
Orders that aren't posted within 3 days are cancelled and refunded automatically. Read the returns and refunds policy to see when items can be returned.
Disputes
- Contact the seller first. Most problems are sorted out quickly by message.
- If that doesn't work, open a dispute from your order page.
- Provide evidence such as photos, messages and tracking details.
- Our team reviews the case and aims to reach a decision within 3 to 5 business days.
We may issue a full refund, a partial refund, or uphold the original sale based on the evidence provided. All decisions are final and binding.
Still need help?
Chat with us using the chat button, or email our support team.