Returns & Refunds Policy

🔄 Returns & Refunds Policy

At Shop Attic, we provide a platform for private individuals to buy and sell items. Returns and refunds are handled directly between buyers and sellers.

1. Eligibility for Returns

Returns may be considered if the item you received is significantly not as described, such as:

• Wrong item, size, or material (substantially different from listing)
• Damaged or defective in a way not disclosed in the listing
• Missing essential parts or components

2. Items Not Eligible for Return

• Buyer's remorse (change of mind, wrong color/size choice)
• Accurately described used, vintage, or pre-owned items
• Custom or handmade items unless substantially incorrect
• Digital downloads or final sale listings

3. How to Request a Return

1. Open a return request within 3 days of delivery.
2. Attach clear photos showing the issue.
3. Include a brief explanation of the problem.
4. Wait for confirmation before shipping the item back.

⚠️ Do not send back items before approval, or we may be unable to assist with your request.

4. Refunds

Refunds are not guaranteed and are at the seller's discretion. If approved, refunds are issued to your original payment method within 5–10 business days. We do not force sellers to provide refunds unless legally required.

5. Return Shipping

• Shipping arrangements are agreed between buyer and seller
• If a return is approved, the seller may provide a return label
• Always use tracked postage for your protection

6. Dispute Resolution

If you cannot resolve an issue directly with the seller, you can raise a dispute through our Dispute Resolution Center. Our admin team will review the case and make a fair decision, which may include issuing refunds through Stripe.

7. Buyer Protection

Buyer Protection is available for eligible purchases made through Shop Attic. If your item does not arrive, is significantly not as described, or the seller is unresponsive, contact our support team for assistance. We may help mediate issues but cannot guarantee outcomes or force refunds.

8. Handmade & Custom Items

Handmade or custom items are generally non-returnable unless they arrive damaged or substantially different from the description.

9. Lost or Missing Parcels

Report missing parcels within 7 days of the estimated delivery date. If confirmed lost, you may be eligible for a refund at the seller's discretion.

9. Seller Responsibilities

• Accurately describe and photograph items, including any flaws
• Ship promptly with tracking details
• Respond to buyer messages and return requests
• Handle refunds and returns directly with buyers

10. Platform Role

Shop Attic is a marketplace facilitator only. We provide the platform for buyers and sellers to connect, but we are not involved in individual transactions or responsible for their outcomes.

11. Contact Us

Need help? Email info@shopattic.co.uk or visit our Help Centre to open a ticket.

Shop Attic reserves the right to update this policy at any time. Changes take effect immediately upon posting.