Returns & Refunds Policy

🔄 Returns & Refunds Policy

At Shop Attic, we’re committed to fairness and sustainability. Because many of our items are pre-loved or handmade, our returns policy balances buyer protection with respect for sellers.

1. Eligibility for Returns

Returns may be approved if the item you received is:

• Not as described — e.g., wrong item, size, or material.
• Damaged or defective, and this wasn’t stated in the listing.
• Missing essential parts or components.

2. Items Not Eligible for Return

• Buyer’s remorse (e.g., colour, size, or change of mind).
• Accurately described used or vintage items.
• Custom or handmade items unless damaged or incorrect.
• Digital downloads or final sale listings.

3. How to Request a Return

1. Open a return request within 2 days of delivery.
2. Attach clear photos showing the issue.
3. Include a brief explanation of the problem.
4. Wait for confirmation before shipping the item back.

⚠️ Do not send back items before approval, or we may be unable to process your refund.

4. Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Partial refunds may apply if the item is returned with new damage or missing parts.

5. Return Shipping

• If the item is not as described or damaged, the seller covers shipping.
• If the buyer changes their mind, the buyer covers shipping.
• Always use tracked postage to stay protected.

6. Buyer Protection

All payments made through Shop Attic Checkout are protected. You’ll either receive the item as described or get your money back if your claim is approved.

7. Handmade & Custom Items

Handmade or custom craft supplies are non-returnable unless they arrive damaged or substantially different from the description.

8. Lost or Missing Parcels

Report missing parcels within 7 days of the estimated delivery date. If confirmed lost, you’ll receive a full refund.

9. Seller Responsibilities

• Accurately describe and photograph items, including flaws.
• Ship promptly with tracking details.
• Respond to buyer messages and disputes quickly.

10. Contact Us

Need help? Email info@shopattic.co.uk or visit our Help Centre to open a ticket.

Shop Attic reserves the right to update this policy at any time. Changes take effect immediately upon posting.