Shop Attic Platform Guide

Your complete guide to buying, selling, and thriving on our sustainable marketplace

🚀 Quick Start

For Buyers

Discover pre-loved fashion and accessories from trusted sellers.

Learn to Buy

For Sellers

Turn your wardrobe into income with our easy selling tools.

Learn to Sell

📋 Getting Started

1. Create Your Account

Add a profile picture and bio
Verify your email for security
Set up payment methods for buying and selling

2. Explore the Platform

Familiarize yourself with our marketplace features and community guidelines.

Browse featured items on the homepage
Use filters to find specific items
Read our community guidelines

3. Build Your Reputation

Start with small transactions to build positive feedback and ratings.

Complete transactions promptly
Communicate clearly with other users
Leave honest reviews after each transaction

🛍️ Buying Guide

Finding Items

Browse Categories

Explore women's, men's, and kids' fashion, plus accessories and shoes.

Use Search & Filters

Search by keywords, filter by size, condition, price, and location.

Featured Items

Check our homepage for handpicked, high-quality listings.

Saved Searches

Save your favorite searches to get notified of new matching items.

Making a Purchase

Review the listing: Check photos, description, size, condition, and price
Contact the seller: Ask questions about the item before purchasing
Make an offer: Use our messaging system to negotiate if needed
Complete payment: Use our secure checkout process
Arrange delivery: Coordinate shipping details with the seller
Leave feedback: Rate your experience and help other buyers

Buyer Protection

Shop Attic provides buyer protection to ensure your purchases are safe and satisfactory.

Secure Payments

All transactions are protected

Dispute Resolution

Admin-mediated dispute resolution

Quality Guarantee

Items must match descriptions

🏪 Selling Guide

Creating Listings

Essential Listing Elements:

High-quality photos: Show the item from multiple angles, including any flaws
Detailed description: Include brand, size, condition, materials, and measurements
Accurate pricing: Research similar items and factor in shipping costs
Clear title: Use descriptive keywords that buyers would search for
Condition rating: Be honest about wear, tears, or damage

Managing Sales

Responding to Inquiries

Reply to messages within 24 hours. Be clear about shipping costs, methods, and timelines.

Processing Payments

Once a buyer completes payment, you'll receive funds after the item is delivered and confirmed.

Shipping Items

Package items securely and ship promptly. Provide tracking information to buyers.

Building Your Reputation

Communication

Respond quickly and clearly to all inquiries.

Accuracy

Ensure listings match item descriptions exactly.

Reliability

Ship items within promised timeframes.

Professionalism

Handle issues gracefully and fairly.

⚡ Platform Features

In-App Messaging

Secure messaging system for buyer-seller communication.

Favorites & Alerts

Save items and get notified when similar items are listed.

Shipping Calculator

Calculate shipping costs and find the best delivery options.

Buyer Protection

Comprehensive protection for all transactions.

Community Reviews

Read reviews and ratings from other community members.

Quality Assurance

All listings are reviewed for quality and authenticity.

🛡️ Safety & Community

🚫 Prohibited Items & Activities

Counterfeit or fake items
Illegal substances or weapons
Harmful or dangerous products
Copyright-infringing materials
Harassment or discriminatory content
Fraudulent listings or transactions

📞 Getting Help

Our support team is here to help with any issues or questions.

Report issues: Use the report button on listings or messages
Contact support: Reach out through our help center
Dispute resolution: Admin-mediated dispute resolution with Stripe refunds
Safety concerns: Report suspicious activity immediately

💡 Success Tips

For Buyers

📸 Always check multiple photos before buying
💬 Ask detailed questions about condition and sizing
⭐ Check seller ratings and read reviews
⏰ Don't rush - take time to make informed decisions
📦 Keep all communication records for reference

For Sellers

📸 Use natural lighting and show real wear
📝 Write detailed, honest descriptions
💰 Price competitively but cover your costs
⚡ Respond to inquiries within hours, not days
📦 Ship quickly and provide tracking info

Ready to Start Your Journey?

Join thousands of users buying and selling sustainable fashion on Shop Attic

Start Shopping Start Selling

📚 Additional Resources

Getting Started Guide

Step-by-step setup instructions

Payment & Shipping

Learn about transactions and delivery

Terms of Use

Platform rules and guidelines

Privacy Policy

How we protect your data