Terms & Conditions

1. About Us

Shop Attic is an online marketplace operated by Shop Attic, registered in England and Wales. Our postal address is Shop Attic, Unit 162359, PO Box 7169, Poole, BH15 9EL.

We provide a platform that allows private individuals to list items for sale and other users to purchase those items. We are not a party to any contract between buyers and sellers.

2. How the Marketplace Works

Our platform acts as an intermediary only.

• Sellers list items
• Buyers purchase items directly from sellers
• Any contract for sale is formed solely between the buyer and the seller
• We do not own, inspect, or sell items listed on the platform

3. Seller Status (Important Notice)

4. Buyer Responsibilities

By placing an order, buyers confirm that they understand:

• The seller is a private individual
• Consumer cancellation rights do not apply
• Returns and refunds follow our returns policy (section 8)
• Items are purchased at the buyer's own discretion

5. Seller Responsibilities

Sellers must:

• Own the item they are selling
• Accurately describe items and include clear images
• Comply with UK law
• Dispatch items within the stated timeframe
• Communicate honestly with buyers
• Respond to return requests, and confirm promptly when a returned item arrives
• Keep a correct address on their account, as it is used for return labels
• Sellers are solely responsible for their listings and transactions

6. Prohibited Items & Content

Listings must not include:

• Illegal or unsafe items
• Counterfeit goods
• Stolen property
• Content that infringes intellectual property
• Offensive or misleading material

We reserve the right to remove listings or suspend accounts.

7. Pricing, Fees & Payments

• Sellers set their own prices
• Platform fees or commissions are disclosed before checkout
• Buyers pay a Buyer Protection fee and postage on top of the item price. These are paid to Shop Attic, not the seller
• Payments are processed by third-party payment providers
• We hold the payment until the order is complete, and while any return or dispute on it is open. The seller is then paid the item price, less anything refunded to the buyer

8. Returns & Refunds

Within 3 days of delivery, a buyer may request a return through their order if the item was listed as new, if it is faulty, damaged or significantly not as described, or if the seller has chosen to accept returns on that item. Used items cannot otherwise be returned for a change of mind. See our returns policy for full details.

• The seller accepts or declines each return request. Items must not be sent back before a return is accepted
• When a return is accepted, we provide a tracked return label. The buyer pays for return postage, and its cost is deducted from their refund
• The buyer is refunded once the seller confirms the item has arrived back
• If an order is cancelled before it is sent, the buyer is refunded in full
• Once an item has been sent, refunds cover the item price only. The Buyer Protection fee and postage are not refunded, unless we decide otherwise when settling a dispute
• Refunds go back to the original payment method

9. Disputes & Misrepresentation

Buyers may raise disputes if:

• An item is not received
• An item is significantly not as described
• A seller is unresponsive
• A seller declines a return the buyer believes they are entitled to (within 3 days of it being declined)

Disputes are handled through our Dispute Resolution Center where admins can review cases and issue refunds through Stripe. We may assist in disputes but do not guarantee outcomes.

10. Account Suspension & Termination

We may suspend or terminate accounts if users:

• Breach these Terms
• Engage in fraud
• Abuse the platform or other users

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not responsible for transactions between buyers and sellers
• We are not liable for item quality, delivery, or suitability
• Our liability is limited to fees paid to us

12. Data Protection

We process personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

See our Privacy Policy for details.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Intellectual Property

14.1 Our Content

All content on Shop Attic, including text, graphics, logos, and software, is owned by us or our licensors and is protected by intellectual property laws.

14.2 User Content

By posting content on our platform, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content in connection with our Service.

14.3 Prohibited Content

You may not upload content that infringes on others' intellectual property rights or violates applicable laws.

15. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our Service or violation of these Terms.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our Service. Your continued use of our Service after changes constitutes acceptance of the modified Terms.

17. Contact Information

If you have any questions about these Terms, please contact us: