Shipping Policy

1. Dispatch Within 3 Days

Once an item sells, the seller has 3 days to send it. Orders that are not shipped within 3 days are automatically cancelled and the buyer is refunded, so please only list items you can post promptly.

2. Shipping Labels

Every order is sent with a prepaid shipping label, created from the order page when you ship it. This keeps tracking accurate and protects both buyer and seller. Parcel sizes are suggested from the item's category, and very large items may be marked as collection only.

3. Drop Off at an Evri ParcelShop

Parcels are sent with Evri (formerly Hermes). When you ship an order you can choose a nearby Evri ParcelShop, pack the item securely, attach the label and drop it off.

4. Tracking

Buyers are notified once tracking information is available, and can follow the parcel from their order page until it is delivered.

5. Lost or Damaged Items

In the event of loss or damage during transit, please contact support within 48 hours of the expected delivery date at info@shopattic.co.uk. See our returns policy for what happens next.