Request a Return
Before you start, read our returns and refunds policy to check whether your item is eligible.
Return Request
Follow the steps below to open a return within 3 days of delivery. For disputes beyond standard returns, visit our Dispute Resolution Centre.
Important
• Open a return request within 3 days of delivery.
• For disputes beyond returns, use our Dispute Resolution Centre.
• Attach clear photos showing the issue.
• Include a brief explanation of the problem.
• Wait for confirmation before shipping the item back.
• Seller Responsibility: The seller is responsible for resolving returns directly with you. If the seller cannot resolve the issue, our platform will step in to assist.
• For disputes beyond returns, use our Dispute Resolution Centre.
• Attach clear photos showing the issue.
• Include a brief explanation of the problem.
• Wait for confirmation before shipping the item back.
• Seller Responsibility: The seller is responsible for resolving returns directly with you. If the seller cannot resolve the issue, our platform will step in to assist.